We Asked, You Said, We Did

We take your feedback seriously and try to use it whenever we can.

Here are some of the issues we have recently consulted on and their outcomes.

We asked

We asked service users and providers for their views on the updated Travel Assistance Policy 2020, and in particular whether the terms of the policy were sufficiently clear.

You said

Overall respondents found the revised policy sufficiently clear, but offered comments on some of the specific terms.

We did

We have implemented a number of detailed changes to the text of the Policy, and the revised Travel Assistance Policy has now been approved by the Lead Cabinet Member.

We asked

What time of day are you able to leave waste out for collection in the morning and evening?

You said

  • In the morning between 8am and 9am
  • In the evening between 6pm and 7pm

We did

  • We listened to the views expressed by residents and businesses
  • We will use the most popular suggestions (as above) for the Camberwell Town Centre scheme
  • As with other areas that benefit from the scheme, there will be no waste or large commercial waste bins on the streets of Camberwell Town Centre for most of each day
  • These arrangement will make the area cleaner and more pleasant for everyone

UPDATE:

Southwark Council has made the decision to postpone the roll-out of the timed waste collection scheme to Camberwell in response to the current impact COVID-19 (coronavirus) is having.

The current government advice is for non-essential businesses to close and for people to stay at home unless they are travelling for the reasons given in the guidance. It is essential for us as a council to follow the government advice regarding staff, and the stay at home requirement, in order to limit the spread of the virus.

We asked

We want to change how the streets perform so that we can improve:

  • walking - by providing new crossings and widening footways
  • cycling - by providing segregated cycleway
  • bus reliability - improving bus journey times
  • local access issues - by creating two-way streets
  • public realm - such as Lower Road shopping area

We asked what you thought of our propoposals which included:

  • All roads are made two-way, except for Cope Street, Croft Street and a small section of Hawkstone Road
  • Lower Road between Rotherhithe Old Road and Redriff Road becomes bus and cycle only to enable connections with Cycleway 4 and the Rotherhithe Cycleway
  • The through route for traffic becomes Rotherhithe Old Road, Rotherhithe New Road, Bush Road and Bestwood Street
  • A segregated two-way cycleway is provided along  Lower Road, this forms part of the overall Cycleway 4 proposals
  • Straight ahead movement introduced from Plough Way into Rotherhithe New Road
  • Five new pedestrian crossings
  • Public realm improvements including new planting
  • Three trees removed, 13 new trees provided. Over the two projects there is an overall gain of five trees
  • Amendments to some bus routes

You said

In total, there were 1220 respondents to the online consultation.  Approximately 70% of those that responded supported the proposals.  The full report can be found here.

We did

We are now reviewing the scheme in light of the comments and suggestions that have been raised.  The review is expected to be completed in the Autumn of 2020.

We asked

We are consulting on creating a cycleway in the Rotherhithe area.

Future cycling demand is predicting there will be a significant desire to\from Peckham and beyond, with up to 150 cyclists using the route during the peak period, in the event of a free ferry crossing being developed.

We have developed proposals to link Cycleway 4 and Quietway 14 as a first phase and we are exploring potential connections towards Peckham.

We asked what you thought of our proposals which included:

  • Existing roundabouts replaced with new traffic signals with pedestrian crossings on each arm of the junction
  • Two-way segregated cycleway on Redriff Road \ Salter Road between Lower Road and Rotherhithe Street
  • Four new zebra crossings with three with cycle crossings
  • 15 trees removed with nine new trees proposed. Over the two projects there is an overall gain of five trees

You said

In total, there were 357 respondents.  Approximately 78% of those that responded supported the proposals.  The full report can be found here.

We did

We will be making some changes to our proposals that better address your concerns and suggestions - see the link to the Individual Decision Maker report here. These proposals will proceed onto subsequent design phases, followed by statutory consultation, and construction during 2020.

We asked

Would residents in the area of the ‘Zone G’ parking zone like to see changes to the hours of operation of the zone, and whether residents in the Shad Thames area would like to see a separate zone.

You said

58% of those who responded were in favour of changing the operating hours of the parking zone. 38% wanted no change and 32% requested that the operating hours be extended to Monday to Sunday 8am to 11pm.

As part of this consultation we also asked if the Shad Thames area should be made into a distinct controlled parking zone with its own permits and operating hours. 61% of respondents answered no to this question.

We did

We recommended to extend the operating hours of CPZ‘G’ from Monday to Friday 8.30am to 6.30pm to Monday to Sunday 8.30am to 11pm.

This was put out to statutory consultation in 2020. However, as a result of the Covid-19 emergency, many people felt they were unable to participate. Therefore, the statutory consultation will be re-run in 2021. Please note that it will be advertised in the local newspaper, Southwark News, the London Gazette and the council’s traffic management webpage.

Should you need more information in regards to the legal requirements, please visit via The Road Traffic Regulation Act 1984; the Local Authorities' Traffic Orders (Procedure) (England and Wales) Regulations 1996 and the Traffic Orders Procedure (Coronavirus) (Amendment) (England) Regulations 2020

We asked

We asked Walworth residents to give us their ideas for the new Library and Heritage Centre

You said

You provided a huge range of ideas and suggestions, which you can read in the report here.

But our No.1 message to take away is:

We have a big place in our hearts and minds for libraries and museums and the role they play in communities. We are excited by the opportunities this new facility brings to Southwark and Walworth.

We did

All the ideas you provided will be shared with the design team who are developing the concept design for the new Library and Heritage Centre. This design will be brought back to the community later in the year.

We asked

We are proposing to amend the approved design for the junction tables on Balfour Street with John Maurice Close, Henshaw Street and Chatham Street to reduce the level of disruption on residents.  We asked which option you prefer and how the disruptions would affect you.

You said

We received a total of 72 responses:

Balfour Street, John Maurice Close and Henshaw Street – 40 responses

38% supported Option A (block tables)

63% supported Option B (asphalt tables) 

Surrounding Streets – 32 responses

84% supported Option A (block tables)

22% supported Option B (asphalt tables) 

We did

We have reviewed all the feedback we received and given particular consideration to the residents of Balfour Street, John Maurice Close and Henshaw Street, particularly those residents with disabilities.  Considering all the feedback received a decision has been made to amend the approved design and proceed with Option B (asphalt tables).

Please refer to the Balfour Street Raised Table Summary Report for further details regarding the feedback we received.

We asked

We developed an online survey, which was promoted by direct mail to addresses on Athenlay Road.

In all questions, respondents were encouraged to provide answers based on their experiences living on and travelling through Athenlay Road.

As part of the survey we asked questions about people’s reasons for being on Athenlay Road and their mode of transport, and out of speed humps and build outs which proposed intervention would they prefer.

You said

We received 49 responses.

Many respondents noted that they had witnessed accidents or near misses on or around Athenlay Road.

Respondents expressed a preference for speed humps with a majority of 69.4%, as against 22.4% for build-outs.

We did

From the consultation data we will be proceeding with plans to install sinusoidal humps along Athenlay Road in order to prevent traffic speeds. These works are programmed for September 2019.  Along with this intervention, we are also currently designing improvements at the junction of Athenlay Road and Kelvington Road to reduce the junction width to help prevent speeding vehicles from turning into the junction, whilst also creating a shorter and safer crossing point for pedestrians.

We asked

In January and February 2019 we asked for your views on a proposed controlled parking zone in East Dulwich, as well as a number of suggested healthy streets improvements.

You said

We received a very large number of responses to the informal consultation in January and February 2019. Overall residents did not want to see a parking zone covering this whole area. Residents of the streets closer to East Dulwich Station were in favour of a parking zone. The majority of respondents within the reduced area were in favour of an all day zone.

We did

We produced an interim report in April 2019 for the purposes of inviting feedback from community council on the interim recommendations.

In the interim report we recommended a parking zone to cover a number of streets close to East Dulwich Station with all day parking restrictions.

Comments on the report were invited from Community Council.

The report was discussed at the Dulwich Community Council Forum meeting on 27 April 2019. Dulwich Community Council gave the following feedback:

•        For the proposed ‘Melbourne Grove’ area to exclude a number of streets adjacent to Lordship Lane where there was no evident majority (Blackwater Street, Bassano Street, Chesterfield Grove, Ashbourne Grove and Melbourne Grove south of East Dulwich Grove)

•        For the area to be named ‘East Dulwich Grove zone’.

A final consultation report and individual decision making report were presented by officers to the decision maker in July 2019 and a decision was made in August 2019 to proceed to statutory consultation on an East Dulwich zone comprised of a small number of streets close to the train station to operate Monday to Friday 8.30am to 6.30pm. Details of the decision report, including the relevant reports can be found on the moderngov website  

The statutory consultation ran for four weeks ending 17 October 2019. The traffic order notice can be found on the councils traffic order page.

Following statutory consultation, officers presented an objection report to the decision maker for determination. The report will be published on the moderngov website  

For updated timescales on the project please refer to the project website: www.southwark.gov.uk/eastdulwichparking

 

We asked

We asked residents for their views on a proposed parking zone in the 'Peckham West' area, as well as a number of healthier streets features.

You said

We received a large number of responses to the informal consultation in January and February 2019. There was no overall majority across the area either for or against a parking zone, with results varying street by street. When responses were adjusted to include those that would change their mind, there was majority support, and the highest number of responses were in support of an all-day zone, albeit by a small margin.

We did

We produced an interim report in April 2019 for the purposes of inviting feedback from community council on the interim recommendations.

In the interim report we proposed a parking zone to cover the whole of the study area with all day parking restrictions.

Comments on the report were invited from Community Council.

The report was discussed at the Dulwich Community Council Forum meeting on 27 April 2019. Dulwich Community Council gave the following feedback:

•        Peckham West to exclude Ondine Road and East Dulwich Road

•        Hours of operation reduced to 2 hours

A final consultation report and individual decision making report were presented by officers to the decision maker in July 2019 and a decision was made in August 2019 to proceed to statutory consultation on an Peckham West zone comprised of a small number of streets close to the train station to operate Monday to Friday 8.30am to 6.30pm. Details of the decision report, including the relevant reports can be found on the moderngov website . The statutory consultation ran for four weeks ending 17 October 2019. The traffic order notice can be found on the councils traffic order page.

Following statutory consultation, officers presented an objection report to the decision maker for determination. The report will be published on the moderngov website  

For updated timescales on the project please refer to the project website: www.southwark.gov.uk/peckhamwestparking

We asked

We asked residents to evaluate two proposals for the redevelopment of Walworth Town Hall.

You said

Respondents told us that the proposal by General Projects better met the aspirations of the local community. However, there were concerns that neither proposal provided a good mix of uses, as much publically accessible space as people wanted or were sympathetic to the building's heritage. Respondents were concerned about the loss of library and heritage provision, length of the lease, security around the commitment to the community space and how the community space will be managed.

We did

Now that cabinet has approved the recommendations for the preferred bidder we are proceeding discussions with General Projects. As noted in the cabinet report we have negotiated modifications to the proposed lease terms and security through a covenant around the minimum amount of community space. We have also committed to a process of engagement to determine the vision and operational options for the community, arts and culture space.

Alongside the Walworth Town Hall project  the council has approved the leasing of ground floor space for a new 559m2 library and Southwark heritage centre on the Walworth Road. This will help meet the need for local community library facilities and will promote Southwark’s heritage through exhibition and learning opportunities. Additional consultation will be carried out to gain an understanding of people’s ideas for the new library and heritage centre.

We asked

For your views on the latest plans for Dickens Square Park

You said

You liked the designs, and gave us lots of feedback on the details.

We did

A fourth and final community consultation took place in March-April 2019. See report below. The final design will be submitted as a planning application in August 2019.

We asked

We engaged with residents and key stakeholders in September and October 2018 in regards to a trial ‘No entry’ measure in Champion Hill intended to cut the high volumes of through traffic especially as the road is part of a cycle route ‘Quietway 7’.

The trial is still live. The feedback questionnaire has been closed and we are currently preparing a monitoring report.

You said

We received hundreds of responses in 2018, including a range of very helpful suggestions. The majority of people (57%) within the consultation area were in support of the trial with 71% of residents in Champion Hill in support. Further afield there was less support for the trial.

The main concerns raised during consultation:

  • Accessing the main road is difficult from Grove Hill Road due to the banned right turn and will displace traffic onto other residential roads,
  • The trial will cause congestion on the main roads and unacceptable delays to buses and emergency services.
  • The trial will increase traffic flows in Camberwell Grove, also on the quietway.

A summary consultation report (Dec 2018) of the trial is attached below.

We did

A decision has been made to proceed with the 'no entry' trial which will be monitored using before and after data within a 6-9 month period. A comprehensive monitoring and evaluation plan has been set up to ensure that impacts of the trail are carefully identified and assessed, and if necessary, mitigated to ensure any negative impact is reduced. This is available in the "Consultation summary and next steps" document attached below.

The timescales are listed below (updated in Nov 2019; consultation on permanent feature to occur in Feb 2020 rather than late autumn 2019):

  • Winter 2018/19: Independent road traffic safety audit and final design of trial no entry
  • January 2019: Experimental Traffic Management Order
  • January 2019: Baseline data gathered as per final traffic monitoring plan 
  • Monday 4 February 2019: Construction begins (weather permitting)
  • Week of 4 February 2019: Trial to go live (weather permitting)  
  • February 2019 - Winter 2019/20 (9-12 months): Monitoring period, including settling in period and monitoring surveys.
  • February 2020: Results of monitoring analysed and presented and consultation on permanent feature
  • Spring 2020: Decision making- consultation report and recommendations
  • Summer 2020: Make permanent/remove/modifications/mitigation (subject to statutory consultation)

The trial will be carefully coordinated with the Camberwell Traffic Management Study (currently in early stages of the project) where possible to ensure joined working and a single purpose outcome of creating Healthy Streets for all in the Camberwell area. We are also coordinating with other road works in the area during the trial monitoring and construction.

We asked

What is your experience of the look and feel of Crystal Palace Parade.

You said

The area of the double-dutch roundabouts is much easier for pedestrians to use now, but there are some difficulties for motorists and cyclists.

We did

We agreed to look at signage and navigation issues as part of the 'snagging' process for the Crystal Palace Parade project, based on the comments we received.

We asked

We asked people, through the consultation hub and a street survey, how they felt about Harper Road at the moment, based on Healthy Streets criteria.

You said

You told us you liked the trial width restrictions but there was still too much fast traffic, which made the road sometimes feel unsafe. You also said that the area around the shops sometimes looks untidy.

We did

We produced a new set of plans for road and street improvements on Harper Road, and launched a consultation on these plans in October 2018.

We asked

We want to improve walking and cycling along the proposed Quietway 14 between Canada Water and South Dock. We asked what you thought of our proposals to improve the existing Albion Channel Bridge, a new South Dock Lock movable bridge, improved pavement surfaces, speed calming, parking, urban realm, signage and marking improvements.

You said

In total, there were 26 respondents. It is worth noting that the consultation response rate was very low but in general, the consultation results were positive.

We did

We will be making some changes to our proposals that better address your concerns and suggestions - see the link to the Individual Decision Maker report here. These proposals will proceed onto subsequent design phases, followed by statutory consultation, and construction in the summer of 2019.

 

We asked

We want to improve walking and cycling along the proposed Southwark Spine route between East Dulwich and Peckham. We asked what you thought of our proposals to implement pedestrian facilities, cycle lanes, speed calming, parking, and signage and marking improvements.

You said

We received 463 responses: 28% were 'satisfied' or 'very satisfied', 63% were 'dissatisfied' or 'very dissatisfied'. Whilst there was an overal disatisfaction, the northern half of the route (which includes the Bellenden Gyratory), recieved higher overall satisfaction. The key concern for the remainder of the route was attributed to the extent of parking loss. There was very high support for the proposals for the Maxted Road zebra crossing.

We did

We will be making some changes to our proposals that better address your concerns and suggestions - see the link to the Individual Decision Maker report here. These proposals will proceed onto subsequent design phases, followed by statutory consultation late-2018.

We asked

Would you like a parking zone introduced on your street?

You said

From 275 valid responses representing an 11% response rate, 53% of respondents were in favour of a parking zone, 39% were against a parking zone and 8% were undecided.

Please see attached report below for the full consultation results.

We did

We have recommended that a parking zone is implemented across the whole area operating Monday to Friday, 8.30am to 6.30pm.

The recommendation will now go to the Cabinet Member for Environment and the Public Realm for a decision and then subject to approval, statutory consultation will follow.

We asked

Between 9 October until 30 October 2017 we invited people to respond to two questions:

1. Which is your preferred option for Camberwell Grove Bridge?

Option 1: Re-open bridge to alternating one-way traffic for small motor vehicles

Option 2: Keep the bridge closed to motor traffic

2. Do you have any comments?

 

We also collected respondents’ postcodes, so that we would be able to relate the responses we received to the situation in specific streets in the consultation area.

You said

73% of respondents thought that we should re-open Camberwell Grove Bridge to motor traffic

 

Our analysis of comments revealed some main themes:

 

  1. Concern that the closure of Camberwell Grove bridge had led to increases in traffic, noise and pollution on a number of surrounding roads. Over one third of all respondents raised this kind of concern.

 

  1. Concern that the closure of Camberwell Grove bridge meant that some drivers, including emergency services, were having to take major detours and longer routes.

 

  1. Appreciation for the positive local impacts of the closure, and a view that these should be extended to other roads, with further closures as part of a wider traffic management plan for the area.

 

  1. Concern about safety issues and air pollution on a number of surrounding roads, particularly around schools on Lyndhurst Way/Bellenden Road.

 

  1. Appreciation of the improvements in traffic, air quality and road noise on Camberwell Grove Road itself.

We did

We have summarised the consultation responses and have set out some recommendations and next steps in our Consultation Report. This document is available below.

 

We will be presenting the results of the consultation at Community Council forums on 13 and 14 November 2017.

  • Peckham and Nunhead Community Council: Monday 13 November 2017 7.00 pm at Harris Academy, 112 Peckham Road SE15 5DZ
  • Camberwell Community Council:Tuesday 14 November 2017 7.00 pm The Employment Academy, 29 Peckham Road, Camberwell, London SE5 8UA

Please visit the Southwark website to find the details of your Community Council Forum: http://moderngov.southwark.gov.uk

 

The final decision on the future of the bridge will be made by the Cabinet Member for Environment and Public Realm.

We asked

What times of day are you able to leave waste out for collection in the morning, evening or night?

You said

In the Morning between 8am and 9am

In the evening between 6.30pm and 7.30pm

At night between 11pm and 12 mid-night

We did

We listened to the responses you gave and we are using these suggestions for the timed collection scheme in Rye lane and parts of other strreets in close proximity.

This scheme will mean that for most of the day, there will be no waste on the pavement in Rye Lane. This will make the area cleaner and more pleasant for everyone.