Housing Repairs Tenants and Leaseholders Survey

Closed 16 Feb 2020

Opened 20 Dec 2019


The Housing Scrutiny Commission wants to collect views and experiences from Southwark tenants and leasholders with regards to the council’s in-house housing repairs service.

This survey will provide evidence for a Scrutiny Commission Report which will go to Southwark’s Cabinet.  It is a different survey to the standard surveying carried out by the housing repairs call centre.  The information provided may challenge some of the assumptions Southwark has with regard to service performance.  

Privacy Statement

We are collecting your personal data in accordance with our responsibilities under Section 105 of the Housing Act 1985. If you do not provide the personal information requested we may not be able to use the information you have given us. However the information you provide will only be used for the purposes of this consultation and only be accessed by the Repairs Scrutiny and Consultation and Involvement teams. We will keep your personal data for one year after the decision on next steps and at the end of this period your personal data will be securely destroyed.

If you are concerned about how the council uses your personal data or would like to enquire about the personal information we hold on you, please contact us via dpo@southwark.gov.uk or on 020 7525 5000. More information about your rights is available on our website, or via the Information Commissioner (www.ico.org.uk).

Why your views matter

We are consulting because we want to get feedback from residents and leaseholders who have used the repairs service since it has been bought inhouse in October 2018, on the performance of the new housing repairs service (see above).

What happens next

The information provided will be used to develop recommendations to Southwark’s Cabinet on how the housing repairs service might be improved. This will be included in a report published by the Housing Scrutiny Commission in April 2020


  • All Areas


  • Council tenants
  • Leaseholders


  • Housing