Proposal to remove the Direct Debit discount scheme

Closed 12 Feb 2021

Opened 20 Nov 2020


We currently offer a 5% discount to adult social care customers if they pay for their care by Direct Debit. The scheme was introduced in 2016 to try to incentivise take up of Direct Debits. At that time the council wanted more people to pay by direct debit as it was considered the most economic way of collecting contributions and of enabling the council to spend more on care itself rather than administration costs. It was also considered to be the most convenient payment method for most people, and the Council felt that offering the discount would increase take up.

Why we are consulting

The Council is proposing to remove the discount scheme and would like your views.

You are welcome to provide contact details if you are  effected by this change, or would like to discuss this in more detail. You can also contribute anonomously.


  • All Areas


  • All residents
  • Disabled people
  • Health service users
  • Service users
  • Older people
  • Carers
  • Community and voluntary groups
  • Local groups and organisations
  • Other local service providers


  • All Interests
  • Health
  • Older People
  • Social Care