Shape our Nursing Care Charter for residents and families

Closed 31 Dec 2020

Opened 14 Aug 2020


Shape a written Residential Care Charter, to improve standards of care and for support that residents and families. 

We’re committed to improving the quality of care for residents and families living in residential and nursing care homes in Southwark.  In order to do this we would like to better understand the views and experiences of:

  • residents and families, using nursing or residential care homes
  • staff employed in local care homes; and
  • Managers who run care homes

We will use what you tell us, to develop a set of commitments, to improve the quality of care and support that residents and families will have a right to expect from care home providers. 

We are calling these set of commitments the Residential and Nursing Care Charter.  The charter will build on the Southwark Ethical Care Charter, used in home care

This survey is being carried out by our adult and social care team at Southwark Council.  We look forward to hearing from you by the closing date of 11 September 2020.

Privacy statement:

Southwark Council uses your personal data to record your response to this survey. Section 1 of the Localism Act 2011 requires us to do this. The council does not require your permission to process your data and failure to tell us your information may mean that we are unable to process your response. Your personal information will only be used by our older persons and complex needs team, and will be destroyed after four years.

If you are concerned about how the council uses your personal data or would like to enquire about the personal information we hold on you, please contact us via or on 020 7525 5000. More information about your rights is available on our website, or via the Information Commissioner (

What happens next

We will gather and assess the survey results from the online survey and two drop-in social events in September 2020.  We will then give feedback on how you have shaped the Care Charter by the end of  this year.

Everyone who has completed the online survey. 

Feedback will be given though this survey website and the council’s webpage.  We will provide a report, and one-page easy read guide, to be displayed in the care homes communal area.


  • All Areas


  • Health service users
  • Service users
  • Older people
  • Carers


  • Social Care